Privacy policy

Contact

If you have any questions about this policy, or would like to make a complaint, contact us by email at chicandshine.official@gmail.com or on WhatsApp . We are based in Lebanon.

What we collect

We only collect what you give us. Browsing the site collects nothing about you. When you place an order, create an account, leave a review or message us, we keep what you typed and nothing more.

Order information

• What it is: Your name, phone number, delivery address, any notes you leave for the courier, and your email address if you choose to give one.
• Why we collect it: To deliver your order, and to send you a receipt if you gave us an email address.
• Who we share it with: Our delivery courier, who needs your name, phone number and address to bring your order and collect payment.

Account information

• What it is: Your name, email address and password. Your password is stored in a scrambled form that nobody, including us, can read.
• Why we collect it: So you can sign in, check out faster, and see your past orders.
• Who we share it with: Nobody.

Reviews and messages

• What it is: The name, rating, and comments you submit in a review, as well as any messages you send us via WhatsApp, Instagram, or email.
• Why we collect it: To display customer reviews on our website and to provide customer support.
• Who we share it with: Reviews are displayed publicly on our website. Private messages remain strictly confidential and are not shared.

How we share it

We share your delivery details with our courier so your order can reach you. We use an email service to send receipts. We may also share information if the law requires it. We never sell your personal information, and we do not send marketing emails.

Cookies

A cookie is a small piece of information saved on your device when you visit a website. We use cookies for one purpose only.

• Strictly necessary cookies. These remember what is in your bag, keep you signed in if you have an account, and protect the site from misuse. The site cannot work without them.
• Analytics cookies. We do not use any.
• Advertising cookies. We do not use any.

You can block or delete cookies in your browser settings. If you block the necessary ones, your bag will not remember items between pages and you will not be able to stay signed in.

Your rights

You can ask us to show you the personal information we hold about you, to correct it, or to delete it. You can also ask us to remove a review you posted. Contact us using the details above.

How long we keep it

Order details are kept as part of our business records. An account is kept until you ask us to delete it.

Children

Our site is not intended for children, and we do not knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. When we do, the date at the top of this page changes.

Complaints

If you are unhappy with how we have handled your information, please tell us and we will do our best to put it right.